Forward-looking Organisations must have real time, cutting edge technology as the fulcrum of its business operations.
The Head of ICT for Sovereign Trust Insurance Plc, Mr. Lekan Oguntunde, who made this assertion at the company’s transformation retreat in Lagos, noted that companies must embrace ICT in pushing its operations beyond the shores of the country.
Oguntunde said: “Any forward-looking organization must have real time, cutting-edge technology at the fulcrum of its business operations and that is what Sovereign Trust has adopted in pushing the frontiers of its operations beyond the shores of the country.”
Also speaking, Managing Director/Chief Executive Officer, of the company, Mr. Olaotan Soyinka said that technology has been very instrumental to the organization’s continued growth trajectory in recent times.
Soyinka said: “More than ever, the company is set to take optimal advantage of what technology brings to the table in driving operational efficiency. Furthermore, the business model currently being run by the organization is basically customer-centric as it has been identified that the customer is supreme in the everyday operations of this underwriting firm.”
He noted that the company has identified that 21st century technology is the hallmark and arrow-head of any successful business, which was what informed the company’s adoption of the business application software in the insurance industry known as Eskadenia in 2009 with several upgrades over the years to ensure seamless service delivery that will delight the customers of the underwriting firm.
According to him, the software was developed using an Object-Oriented programming language which was designed to automate the general insurance policy life cycles of the company’s customers, reduce operational gridlock, enhance job quality, maintain up-to-date historical data on all businesses generated while ensuring high level of customer confidentiality and security.
Meanwhile, Oguntunde noted that in order to meet all the functional specifications and technical capabilities as required by its customers, all necessary enhancements have been made on the Eskadenia Software to accommodate the recent changes and ensure the successful execution of the new business model.
Also speaking, Head of Corporate Communications, Mr. Segun Bankole said that in furtherance of the implementation of the adopted business model, the social media platforms would be employed in reaching out to the insuring public while at the same time use the medium to sensitize Nigerians both home and abroad on the benefits of taking up an insurance policy with the company.